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Mortgage Processing Services

Save time & money by delegating mortgage processing admin to our expert team

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Australian clients
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Trained staff
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Loans Processed
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Years of experience
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Feel like admin is taking you away from your clients?

Customers have endless choices when it comes to mortgage broking, and service excellence is crucial to separate yourself from the competition. But mortgage loan processing is time-consuming and creating capacity to focus your energy on client service and outcomes can be a challenge.

Our experienced outsourcing team can take care of the end-to-end loan application process, so you can say goodbye to time consuming admin and focus more time on your core business.

Mortgage loan processing services that give you your time back

Utilise our mortgage broker outsourcing services for quick and cost-effective loan processing.

Our mortgage outsourcing experts have more than 18 years’ experience with end-to-end loan applications and will help you remain efficient and focused on your business.

We process all loan applications for you

We process all types of loan applications – including home, car, and personal. Delegate tasks like inputting data into aggregator software, ordering valuation, requesting pricing, collating compliance, and more to our expert team.

Save time on liaising with banks and other lenders

There’s no need to spend hours on the phone discussing different scenarios with banks and other lenders. Mortgage broker outsourcing allows you to offload these repetitive tasks and put your focus back on your clients.

All the calculations done for you

No more sifting through different lender criteria. Our mortgage outsourcing experts will calculate the lender’s serviceability to check the maximum loan that the bank can approve based on the borrower’s current financial position.

Stay on top with mortgage broker outsourcing

Ensure that your clients get approved on time – every time. Our mortgage outsourcing team will track the status of submitted home loan applications and attend to bank outstanding information requests to progress loans forward to formal approval.

Have full oversight of our work

You’ll have real time visibility of all workflows and direct communication with your dedicated team as they complete lender online mortgage loan applications and then submit them.

Outsource mortgage services as you need to

Customise your mortgage outsourcing service package to your needs. We offer full-time mortgage support, part-time mortgage support, and pay-per-job engagement models. Just let us know what works for you.

Get iron clad security

ISO 27001:2013-certified security frameworks and practices mean your client data is absolutely safe as houses at all times.

ISO Security Certification

Access qualified staff fast

SuperRecords, a group company of befree Business Resourcing is a CPA recognised employer partner, so qualified staff are at your fingertips.
CPA Australia - Recognised Employer Partner

Save hours of time without lifting a finger

Our award-nominated robotic process automation (RPA) technology lets you tackle busy periods without long hours or concerns about deadlines.
 

Mortgage process outsourcing for busy mortgage brokers

Are you feeling bogged down and overwhelmed with loan process admin work that doesn’t create any value for you and your clients? Are you struggling to find knowledgeable talent amidst the current skills shortage?

Gone are the days of a ‘one size fits all mortgage’, so creating capacity to find the best home loan options for your clients is crucial to success. In addition, delivering service excellence is key to standing out in a saturated market.

We offer flexible engagement models to suit your needs, but regardless of the engagement model you choose, you get a manager and assistant manager responsible for monitoring quality, turnaround time, and consistency levels.

Start boosting your profits today

FAQs about outsourced mortgage processing services

Outsource mortgage processing services allow mortgage brokers to delegate lower-level administrative tasks to an outsourced team so that they can focus more of their time on clients and growing their business.

An outsourced team will take on the end-to-end task of processing home loan applications, tracking the status of submitted loan applications, liaising with banks, and more.

Outsourced services typically cost 50% less than local resources. By working with an offshore team, you save on costs such as recruitment, training, and paying high local wages.If you’d like to learn more about outsourcing and how to find the right provider, you can watch our webinar on what questions to ask before you outsource.

Our team regularly uses software like Flex, BrokerEngine, Mercury – Connective, MyCRM, and outsource Financial.

We also have our own dedicated Centre for Excellence which focuses on process automation (including Robotic Process Automation) and optimum use of the technology and tools available.

What sets SuperRecords apart from other providers is that we take on the burden of resourcing, staff training, and ongoing management. When you partner with us, the only time investment is work delegation and conducting a final review.

We pride ourselves on our simple and fast implementation. There’s no adoption of new software, and we have the people power and technology ready to start as soon as you are. We’ll provide a short training session on how to use our initiative Workflow Portal, then you’re ready to start delegating mortgage processing work

In fact, 79% of our clients were up and running with us in less than 7 days.

About SuperRecords

We take on the tedious admin tasks to give you back your time.

We’ve processed over 7,500 mortgage applications for clients across Australia in the last year alone.

When you partner with SuperRecords you can be confident you’re delegating work to a reliable, qualified team with access to the latest technology, and proven dynamic processes and procedures.

Increased Competition

Customers have endless choices when it comes to mortgage broking, and client service excellence is critical to set yourself apart from the competition.

Time Consuming Admin

Getting bogged down in loan processing admin doesn’t create any value for you or your clients – but it needs to be done well.

Mortgage Complexity

Gone are the days of a ‘one size fits all mortgage’, so creating capacity to find the best home loan options for your clients is crucial to success.

Get up and running fast

No complicated implementation. No recruitment or training. Our plug and play methodology means zero downtime in job delegation.

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of our clients rate our onboarding as fast and easy

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of our clients find SuperRecords easy to work with

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of our clients are up and running in less than 7 days

Our unique outsourcing model delivers

We don’t just connect you with resources. We take on the risks of staff management, training and quality assurance. Fast, flexible, reliable and affordable.

Plug and Play Feature

Plug and Play

79% of our clients are up and running in less than 7 days

Data Protection

Data Protection

ISO27001 certification to ensure iron clad security of all data

Flexibility

Flexibility

Pay per job, enabling you to scale up and down as needed

Real Time Portal

Real Time Portal

Status of all tasks at your fingertips in real time

Staff Management

Staff Management

You delegate the work and we take care of all staff management

Ongoing Training

Ongoing Training

Centre of Excellence division to ensure ongoing staff training and keep knowledge up to date

Robotic Process Automation (RPA)

Robotic Process Automation

Application of RPA to connect unrelated software and maximise efficiency

Quality Assurance

Quality Assurance

All work is subject to our internal quality checks before being delivered to you

Outsourced mortgage processing services that you can trust

Hear from our happy clients:

SuperRecords has by far been the BEST offshore staffing experience I've ever had. They bend over backwards to assist and their overall service proposition is unmatched. We are VERY happy

Tammie
Mortgage Broker, Brisbane

SuperRecords' attention to detail, efficiency, and professionalism have significantly streamlined our operations. Knowing that we have a reliable partner has allowed us to focus on other aspects of our business. I highly recommend their services to anyone looking for top-notch support in the mortgage industry.

Yusuf D
Northern Lending Solutions

I cannot speak more highly of the team at SuperRecords. They are professional, courteous, efficient, and up to speed with ALL the aspects of mortgage broking. They have made my life a lot easier, and now I can focus on working on my business, NOT bogged down in my business. I highly recommend that you give them an opportunity to prove that they are excellent.

Richard B
Vic Mobile Mortgages

Say goodbye to time consuming admin

See how SuperRecords can improve efficiency, capacity and profitability in your practice.

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