Save time & money by delegating mortgage processing admin to our expert team
Customers have endless choices when it comes to mortgage broking, and service excellence is crucial to separate yourself from the competition. But mortgage loan processing is time-consuming and creating capacity to focus your energy on client service and outcomes can be a challenge.
Our experienced outsourcing team can take care of the end-to-end loan application process, so you can say goodbye to time consuming admin and focus more time on your core business.
Our mortgage outsourcing experts have more than 18 years’ experience with end-to-end loan applications and will help you remain efficient and focused on your business.
We process all types of loan applications – including home, car, and personal. Delegate tasks like inputting data into aggregator software, ordering valuation, requesting pricing, collating compliance, and more to our expert team.
There’s no need to spend hours on the phone discussing different scenarios with banks and other lenders. Mortgage broker outsourcing allows you to offload these repetitive tasks and put your focus back on your clients.
No more sifting through different lender criteria. Our mortgage outsourcing experts will calculate the lender’s serviceability to check the maximum loan that the bank can approve based on the borrower’s current financial position.
Ensure that your clients get approved on time – every time. Our mortgage outsourcing team will track the status of submitted home loan applications and attend to bank outstanding information requests to progress loans forward to formal approval.
You’ll have real time visibility of all workflows and direct communication with your dedicated team as they complete lender online mortgage loan applications and then submit them.
Customise your mortgage outsourcing service package to your needs. We offer full-time mortgage support, part-time mortgage support, and pay-per-job engagement models. Just let us know what works for you.
ISO 27001:2013-certified security frameworks and practices mean your client data is absolutely safe as houses at all times.
Are you feeling bogged down and overwhelmed with loan process admin work that doesn’t create any value for you and your clients? Are you struggling to find knowledgeable talent amidst the current skills shortage?
Gone are the days of a ‘one size fits all mortgage’, so creating capacity to find the best home loan options for your clients is crucial to success. In addition, delivering service excellence is key to standing out in a saturated market.
We offer flexible engagement models to suit your needs, but regardless of the engagement model you choose, you get a manager and assistant manager responsible for monitoring quality, turnaround time, and consistency levels.
Outsource mortgage processing services allow mortgage brokers to delegate lower-level administrative tasks to an outsourced team so that they can focus more of their time on clients and growing their business.
An outsourced team will take on the end-to-end task of processing home loan applications, tracking the status of submitted loan applications, liaising with banks, and more.
Our team regularly uses software like Flex, BrokerEngine, Mercury – Connective, MyCRM, and outsource Financial.
We also have our own dedicated Centre for Excellence which focuses on process automation (including Robotic Process Automation) and optimum use of the technology and tools available.
What sets SuperRecords apart from other providers is that we take on the burden of resourcing, staff training, and ongoing management. When you partner with us, the only time investment is work delegation and conducting a final review.
We pride ourselves on our simple and fast implementation. There’s no adoption of new software, and we have the people power and technology ready to start as soon as you are. We’ll provide a short training session on how to use our initiative Workflow Portal, then you’re ready to start delegating mortgage processing work
In fact, 79% of our clients were up and running with us in less than 7 days.
We’ve processed over 7,500 mortgage applications for clients across Australia in the last year alone.
When you partner with SuperRecords you can be confident you’re delegating work to a reliable, qualified team with access to the latest technology, and proven dynamic processes and procedures.
Increased Competition
Customers have endless choices when it comes to mortgage broking, and client service excellence is critical to set yourself apart from the competition.
Time Consuming Admin
Getting bogged down in loan processing admin doesn’t create any value for you or your clients – but it needs to be done well.
Mortgage Complexity
Gone are the days of a ‘one size fits all mortgage’, so creating capacity to find the best home loan options for your clients is crucial to success.
No complicated implementation. No recruitment or training. Our plug and play methodology means zero downtime in job delegation.
of our clients rate our onboarding as fast and easy
of our clients find SuperRecords easy to work with
of our clients are up and running in less than 7 days
We don’t just connect you with resources. We take on the risks of staff management, training and quality assurance. Fast, flexible, reliable and affordable.
79% of our clients are up and running in less than 7 days
ISO27001 certification to ensure iron clad security of all data
Pay per job, enabling you to scale up and down as needed
Status of all tasks at your fingertips in real time
You delegate the work and we take care of all staff management
Centre of Excellence division to ensure ongoing staff training and keep knowledge up to date
Application of RPA to connect unrelated software and maximise efficiency
All work is subject to our internal quality checks before being delivered to you
Hear from our happy clients:
Super Records has by far been the BEST offshore staffing experience I've ever had. They bend over backwards to assist and their overall service proposition is unmatched. We are VERY happy
Tammie
Mortgage Broker, Brisbane
SuperRecords' attention to detail, efficiency, and professionalism have significantly streamlined our operations. Knowing that we have a reliable partner has allowed us to focus on other aspects of our business. I highly recommend their services to anyone looking for top-notch support in the mortgage industry.
Yusuf D
Northern Lending Solutions
Your willingness to go to any length and commitment to get the job done to the best of your ability has taken our firm to the next level of operational compliance and client service
Lisa B
Aspire Wealth
See how Super Records can improve efficiency, capacity and profitability in your practice.